COMMUNICATION SKILLS TRAINING

Daniel Goleman, the best-selling author of Emotional Intelligence and Emotional Intelligence at Work says…

There are three domains of excellence. One is technical skill, another is IQ, and a third is Emotional Intelligence - how you handle yourself and how you handle relationships. It turns out that Emotional Intelligence is twice as important as IQ plus technical skill combined. For top leaders it's 85 to 90% of the ingredients for top performance.

Over the years we have learned that much of Emotional Intelligence has to do with the ability to communicate. And we have learned that many persons who are bright and have technical skill need to be trained to be better communicators.

We know that communication is a complex matter. It involves an ability to write and read, an ability to speak and listen, an ability to constantly recognize any discrepancies between "the messages given" and "the messages given off." Messages given are the words we write or speak. Messages given off are all of the signals which come from our person human instrument - the words, the tone of voice, the expression of the face, the posture, the ambiance, etc., etc.

One of the best ways to become conscious of the rich complexity of communication is the practice in coached and videotaped sessions. This is one of the most popular services we offer.

Generally the training comes in two forms - a play of pairs, which is a simulated face-to-face interview with another human being (a employee who is not performing, a boss who is overbearing, a candidate for a position with the company, a person who whom you want to make a sale).

The other form is a presentation, when the person stands at a podium with a prepared text and makes a speech.

The combination of training in both forms make the persons dramatically more effective in communication…and, because the communication is better, the level of trust between persons and throughout the organization is increased.

It's powerful.